RISKUL® is the registered Trademark of Paramount Safety Management Ltd, a company incorporated in England & Wales. Company Registration Number 7021717.

Last Updated 1st August 2021 v1.0

Introduction

RISKUL [“RISKUL”, “we” or “us”] is committed to protecting the privacy of the personal information we collect.

Our Privacy Policy describes how we manage personal information, including the kinds of personal information we collect, the purposes for which we collect personal information, and how we hold, use and disclose personal information. By using our products and services [including our website] or by providing your personal information to us you agree to the terms of this Privacy Policy.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us.

Personal Information We Collect

We collect information to provide better services to all of our customers. We collect information you provide to us on our Site such as your name, email address, postal address, phone number, company name, payment information and demographics. We may also obtain information from other sources and combine that with information we collect on our Site.

If you choose not to supply us with this information, we may not be able to allow you to access or use our products or services [or all of the features and functionality offered by our products or services] or to respond to queries or requests that you submit to us.

You are always welcome to provide us with comments, queries and feedback in relation to our products and services. We may record and monitor telephone calls and other communications between you and us for training, quality control and compliance purposes.

When you communicate with us, we may collect additional information including the languages you speak, how best to manage communications with you, and information about your dealings with us.

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites. The privacy practices applicable to those other websites may differ substantially from ours, so we advise you to read the privacy policy of those other websites before using them.

We automatically collect information using “cookies” and Web beacons. Cookies are small data files stored on your hard drive by a website and web beacons are electronic images that may be used on our Site or in our emails. Among other things, cookies help us improve our Site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.

Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features will be unavailable. For more information on how to reject cookies, see your browser’s instructions on changing your cookie settings.

Personal information is only retained for as long as it is needed for the purpose for which it was collected or as required by law. RISKUL will delete your information within 30 days of either party’s termination of the terms upon written request.

How We Collect Personal Information

When using our products and services [including our website], we will collect information about you and about your use of our products and services, such:

• username and password;
• device information, such as the model and ID of the device you use, operating system, telephone number; server log information, such as details of how you used the products or service [including our website], IP address, hardware settings, browser type, browser language, the date and time of your use and referral URL;
• your browser or your account using cookies

Our website may use third party services, such as Google services.

We may collect personal information about you in the following ways:

• when you order products or services from us;
• when you use our online services and other products and services [including our website];
• when you submit a query or request to us;
• when you respond to a survey that we run or fill in forms on our website;
• by tracking your use of our products and services [including our website];
• from third parties who are entitled to disclose that information to us;
• from publicly available sources;
• from online sources [including social media platforms and providers;
• suppliers of information products and services [e.g. companies that consolidate data from multiple public sources];
• or other lawful means.

How We Use Personal Information

We use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Site as described in this Policy or on our Site. For example, we may use your information to:

• Improve our services, Site and how we operate our business;
• Understand and enhance your experience using our Site, products and services;
• Provide and deliver products and services you request;
• Process, manage, complete, and account for transactions;
• Provide customer support and respond to your requests, comments and inquiries;
• Invite you to participate in customer research;
• Create and manage online accounts you establish;
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
• Communicate with you about promotions, upcoming events and news about products and services offered by RISKUL and our selected partners;
• Link or combine it with other information we get from third parties, to help understand your needs and provide you with better service; and
• Comply with and enforce applicable legal requirements, industry standards, our policies, and our terms of use; and
• Protect, investigate and deter against fraudulent, unauthorised or illegal activity.

Information Provided to your Users

We may display the following information to logged-in users according to their access level: first name and last name of all team members, analytics showing user usage of software, end usernames, system messages / notifications, user feedback and exceptions. We are not responsible for securing data or information by logged-in users. In no event shall RISKUL, its subsidiaries, affiliates or any of their respective directors, officers, employees or agents, be liable to products / applications users for revealing information by the logged-in users after obtaining such information by them from the Company.

Direct Marketing and Research

We may use and disclose your personal information for marketing purposes [but we will not sell your personal information to any third party]. We may contact you about our products and services [including our website], the products and services of other people, or related special offers from our business partners, that we think may be of interest to you. This information may be sent to you by email, SMS or by other means.

We may use and disclose your personal information to carry out consumer and market research, compile demographics and perform other research and analysis so that we can develop and implement initiatives to improve our services, improve the design, construction and operation of our products and identify people likely to be interested in our products and services.

You can opt-out of receiving marketing communications from us at any time by following the ‘unsubscribe’ link in the communication or contacting us using the contact details below. Unsubscribing from promotional communications will not stop service-related communications from us.

Data Security

RISKUL takes the protection of customer data extremely seriously. Technical measures are in place to prevent unauthorised or unlawful access to data and against accidental loss or destruction of, or damage to, data.

Information you share

Our privacy policy does not cover any third-party services. To learn about those third parties’ privacy practices, please visit their policies.

Information we share

We do not share your personal information with third parties without your consent other than:

• With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the European Union Directive and / or Regulation on Data Protection or other applicable legislation, or enter into a written agreement with RISKUL requiring that the third party provide at least the same level of privacy protection as is required by such principles;
• To comply with laws or to respond to lawful requests and legal process (provided that RISKUL will endeavour to notify you if RISKUL has received a lawful request for your information);
• To protect the rights and property of RISKUL, our agents, customers and others including to enforce our agreements, policies and terms of use;
• In an emergency, including to protect the personal safety of any person; and
• For the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).

Personal Information Security

RISKUL takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.

Data Transfer

RISKUL processes Personal Data in the UK, EU & US. Data stored and processed by the RISKUL platform may sometimes be moved between these zones (in a secure manner).

All countries or territories where RISKUL processes data ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of said data.

Your Rights

You have a right to:

• request a copy of your personal information,
• ask us to restrict the use of your personal information; or
• correct or rectify any personal information that is out-of-date, incorrect, incomplete or misleading.

Such requests should be submitted to us in writing using the contact details below.

We will action your request within a reasonable time frame and provide one copy of your personal information free of charge. If your request is for additional copies or your request is manifestly unfounded, excessive or repetitive, we may refuse your request or charge a reasonable fee.

There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy, rights or freedoms of others, or result in a breach of confidentiality or applicable laws, we will let you know why we cannot comply with your request.

Removing Personal Information

You have a right to request the erasure or destruction of your personal information when it is no longer necessary for the purpose for which it was originally collected, it is not being used for the purposes for which it was collected, or you wish to withdraw your consent for certain processing.

There may be cases where we are unable to comply with your request such as where we need to continue processing your personal information in order to comply with applicable laws. Such requests should be submitted in writing using the contact details below.

Complaints

If you wish to make a complaint about how we have handled your personal information you should forward a written complaint using the contact details provided.  We will respond to your query or complaint within a reasonable time. You may also contact the relevant privacy or data protection regulator:

United Kingdom: Information Commissioner’s Office [ICO] using the contact details at the ICO’s website https://ico.org.uk/

Changes to This Policy & Contacting RISKUL

If we make any changes to this Policy, we will change the ‘Last Updated Date’ & ‘Version’ number above. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.

If you have any questions about this Policy, please contact us at info@riskul.com